We check the order details.
Please make sure the delivery address is complete and correct when placing your order. If something needs changing, contact us as soon as possible.
Delivery & returns
Clear timing.
Clear timing.
No guesswork.
RiderSOS orders are dispatched within 2-3 working days. Free UK delivery on orders of £50 or more is sent with Royal Mail First Class.
01Royal Mail First Class
Free UK delivery applies when your order reaches £50.
02Dispatched in 2-3 days
Orders are packed and posted within 2-3 working days.
0330-day guarantee
Request a change-of-mind return within 30 days of receiving your order.
From order to post.
Your order is dispatched.
Physical products are packed and posted within 2-3 working days of your order being placed.
First Class delivery.
Qualifying free UK delivery is sent using Royal Mail First Class post. Delivery time begins after dispatch and may vary within the Royal Mail network.
Please note: First Class is the postal service, not a guaranteed arrival date. Dispatch confirmation means your order has left RiderSOS and entered the Royal Mail network.
30-day money-back guarantee.
We want you to be confident in your RiderSOS equipment. If you change your mind, tell us within 30 days of receiving your order and use the request form below. We will email the return instructions before you send anything back.
Return unused products within 30 days.
Items should be complete, securely packaged and in a condition that allows us to resell them. You are responsible for change-of-mind return postage. We may reduce the refund where handling goes beyond what would reasonably be allowed when inspecting an item in a shop.
Your statutory rights remain protected.
For most online purchases, you can tell us you wish to cancel within 14 days of receiving the goods, then return them within the following 14 days. Our 30-day guarantee gives you extra time and does not replace those rights.
Tell us as soon as possible.
If an item is faulty, damaged on arrival, not as described or not what you ordered, choose the matching reason in the form. We will arrange the appropriate repair, replacement or refund and will not charge you reasonable return costs where the problem is ours.
Returned to the original payment method.
Once the return is received and checked, we will confirm the outcome by email. Valid refunds are issued to the original payment method. We process statutory cancellation refunds within 14 days of receiving the goods back, or receiving acceptable evidence that they were sent back.
Delivery and return costs
For a valid statutory cancellation, we refund the product price and the cost of our least expensive standard outbound delivery option. Any extra amount paid for enhanced delivery is not refundable. Under the additional RiderSOS guarantee after the statutory cancellation window, original delivery and change-of-mind return postage are not refundable. This does not apply where goods are faulty, damaged or incorrect.
Sending your return
Wait for our return instructions, package the items securely and keep proof of postage. We recommend tracked postage for higher-value returns because you remain responsible for the parcel until it reaches us when making a change-of-mind return.
Product warranty
Built to ride.
Built to ride.
Backed for 12 months.
RiderSOS warrants its physical products against defects in materials and workmanship for 12 months from the original purchase date. Where a valid claim is accepted, we may repair the product, replace it with an equivalent product or provide another remedy required by law.
The warranty does not cover normal wear and tear, cosmetic marks that do not affect operation, loss, theft, accident damage, misuse, incorrect installation, unauthorised alteration or damage caused by failing to follow supplied instructions.
A replacement or repaired product is covered for the remainder of the original warranty period or 90 days from repair or replacement, whichever is longer. This warranty is additional to your statutory consumer rights.
Start a return
Send the details once.
Have your order number ready. We will review the request and email you with the return address and next steps. Please do not send an item before receiving those instructions.
support@ridersos.uk
RiderSOS
54 Cromwell Road, Cheltenham, Gloucestershire, GL52 5DW
support@ridersos.uk
Nothing in this policy limits or excludes rights available under applicable consumer law.